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Our distribution warehouse is based in the UK and we will use DPD, DHL or Royal Mail to deliver UK orders, DHL will be used for Swiss and Norwegian orders. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all UK orders received before 3.30pm, on the same day. We aim to dispatch all Swiss and Norwegian orders received before 1:30pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details, however customers receiving shipments via DHL may be able to change their delivery date, authorize leaving their order in a safe place or with a nominated neighbour, or divert their order to their local DHL Pickup Shop by liaising directly with DHL via the DHL text and email notifications.
Orders for Swiss and Norwegian customers should be received within 3-7 working days (subject to customs delays). Orders are shipped excluding VAT and Import Duty, which may be payable to the courier upon delivery.
Issues with your order
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK).
• email: help@dragonalliance.info
If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below.
How to return an item:
1. Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK or on any order confirmation emails we have sent you)
Dragon
Unit 1 The Centurion Centre
Castlegate Business Park
Old Sarum
SALISBURY
SP4 6QX
UK.
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.