• email: help@dragonalliance.info
Our UK and Europe customer services can be reached via e-mail at help@dragonalliance.info and we aim to respond to all emails within 48 hours (Monday-Friday). Please note we are a small team so may not be able to get through all queries within this time frame, especially during busy periods.
Or, please use the contact form at the bottom of this page.
Our UK warehouse postal address is:
Dragon
Unit 9 Rockhaven Business Centre
Rhodes Moorhouse Way
Longhedge
SALISBURY
SP4 6RT
UK
Our UK shopping cart is in £ Sterling. Our Swiss shopping cart is in CHF Swiss Francs. Our Norwegian shopping cart is in NOK Norwegian Krone. Orders to Switzerland and Norway exclude VAT and Import Duty and this may be payable to the courier on delivery. For other countries, there is a currency converter available on the site, which will give you an idea of the cost of items in other currencies (based on a live exchange rate feed) but when you check out, the payment will be made in £ Sterling.
Customers ordering from inside the EU, Switzerland or Norway will be charged import taxes/duty. Please shop from europe.dragonalliance.com
If you wish to cancel your order, please contact customer services. We can cancel an order any time before it has been dispatched, and as set out in our Website Terms of Use and General Conditions. After dispatch, you will be required to return the order for a refund. Please also note that Prescription orders may not be cancelled once we have sent you an email confirming that we accept your order.
• email: help@dragonalliance.info
For returns, please see below (Returns and Exchange).
We are currently offering free delivery for all orders over £75.
Delivery for orders up to £75 will be charged at £3.99.
Customers ordering from inside the EU, Switzerland or Norway will be charged import taxes/duty. Please shop from europe.dragonalliance.com
UK
Our distribution warehouse is based in the UK and we will use DPD, DHL or Royal Mail to deliver your order. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all UK orders received before 3.30pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details, however customers receiving shipments via DHL may be able to change their delivery date, authorize leaving their order in a safe place or with a nominated neighbour, or divert their order to their local DHL Pickup Shop by liaising directly with DHL via the DHL text and email notifications.
Orders for UK customers should be received within 1 working day (except for Northern Ireland, Channel Islands and Scottish Highlands & Islands which will take a further 24 hours).
For orders dispatched via DHL, you will receive text and email notifications from DHL regarding the status of your order.
If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) simply follow our standard return process outlined below.
How to return an item:
Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK or on any order confirmation emails we have sent you)
Dragon
Unit 9 Rockhaven Business Centre
Rhodes Moorhouse Way
Longhedge
SALISBURY
SP4 6RT
UK
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all protective films, tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
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Here is a link to our full Dragon Privacy Policy and Cookie Policy
Here is a link to our full Website Terms of Use and General Conditions
